Our vision
We work alongside our clients and partners to make our vehicles greener, and ensure our services are more attractive, more convenient, and more reliable, so that we can help shape a future where people choose to leave their cars at home and use passenger transport services, a future with less congestion on our roads, and cleaner air for the next generation.
This is what inspires and motivates our people across Arriva, and it’s also what we know our clients, governments and the people who use our services want – a more sustainable future.
Our mission
Our values
Our values are at the heart of Arriva. Shaped by our people, our values guide our ways of working and help us achieve our mission to be the leading passenger transport partner across Europe and realise our vision to help shape a future where passenger transport is the best choice.
It starts with caring passionately about our colleagues, customers, clients and our planet. It’s about doing the right thing every day by putting safety first, embracing diversity and treating people with respect, and it’s about finding opportunities to make the difference in everything we do by innovating and thinking beyond today for a better, more sustainable tomorrow.
Our strategy
At the heart of our strategy are our people. We can only become the leading passenger transport partner across Europe if we nurture an inclusive and diverse culture where everyone feels engaged, respected, and empowered to find new ways of working so that we can deliver our services to passengers in a better way, every day.
Delivering sustainable transport solutions and playing our part in helping to tackle climate change are core to who we are as a business. Our sustainability ambitions are key to achieving growth, creating value for our stakeholders and shareholder and leaving a positive legacy for future generations.
We continuously look for improved ways of operating our services, making them more efficient and delivering benefits to communities. Our size and scale benefits our clients and passengers because we can share best practice ideas and innovation from across the entire Group.
We have an objective to be a trusted strategic partner to passenger transport authorities and we work closely with them so that we can better understand, shape and meet their needs, as well as those of our passengers, in an ever-changing world.
